Refund policy

 

Refund Policy – 100% SATISFACTION GUARANTEE

We are so confident our tests can help you, we offer a 100% guarantee if you are not completely satisfied with your results. To be eligible you need to have followed the elimination diet for a minimum of six weeks upon receiving your test results and kept a valid food diary. The food diary will need to be supplied for examination by our nutritionist before any refund can be processed. If at the end of the six weeks you do not see any improvement in your symptoms, you are entitled to a full refund.

To claim your refund, please supply our support team with the following details:

  • Name used to purchase
  • Email address used to purchase
  • Website order number
  • Transaction amount
  • Date of purchase
  • Full six week food diary

N.B. Refunds can only be claimed within 90 days of purchase.

Please contact us at support@simplysensitivitychecks.com

If you are not satisfied with our services, please contact us as soon as possible to assist you in resolving any issues.

Opening a claim on PayPal or Stripe will significantly delay the resolution process.

Groupon customers will need to contact Groupon Customer Services if they want a refund as we cannot influence this.

Please note our 100% satisfaction guarantee doesn't apply to our Meal Planning Service. We are unable to refund already processed payments for this service. If you wish to cancel this service please get in contact with us.

 

Digital Service Activation and Refunds

Our sensitivity tests are a personalised digital service. Upon purchasing, you receive an activation code, which allows you to activate your test online. Once activated, you are able to send your sample to us for processing. Your results are then produced and delivered digitally via the email address you provide at registration.

In line with the Consumer Contracts Regulations 2013, customers have a right to cancel their order within 14 days of purchase. However, this right is lost once the digital service has begun, which occurs when you activate your test using the unique code provided.

By activating your test, you:

  • Give us express consent to begin the service
  • Acknowledge that you lose your right to cancel under the 14-day cooling-off period


If you do not activate your test within the 14-day period and wish to cancel, please contact our support team at support@simplysensitivitychecks.com with your order details to request a refund.

 

Refunds and Cancellation – Digital Content Subscription

By subscribing to our digital meal planning service, you agree to the following terms regarding cancellations and refunds, in accordance with the Consumer Contracts Regulations 2013.

Free Trial Period
We offer a 30-day free trial to all new subscribers. During this trial period, you may cancel your subscription at any time without charge. No payment will be taken until the free trial ends.

Start of Paid Subscription
At the end of the free trial, your paid subscription will begin automatically unless cancelled beforehand. Upon activation of the paid subscription, you will be charged monthly unless otherwise stated.

Digital Content and Right to Cancel
Once your paid subscription begins, you gain immediate access to our digital content and services. By agreeing to these terms at sign-up, you:
  • Consent to the immediate delivery of digital content; and
  • Acknowledge that your 14-day statutory right to cancel is waived from the point the paid subscription starts.
As a result, we are not required to provide refunds for subscription payments once the digital content has been accessed, even if you are within the 14-day period after your first payment.

Ongoing Cancellation
You may cancel your subscription at any time via your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period, and no further payments will be taken. Access to the service will stop when the subscription is cancelled.